Product Disclosure - Consumer rights and responsibilities



The owner has the right to return his Perspecta policy within 10 days of receiving it. The policy will then be deemed void and any premiums paid will be reimbursed.

ver and above the 10-day right, the owner may return the policy, if unsatisfied with the sales process, at any time within 6 months of the issue date. The policy will then be deemed void. A refund will be made equal to the investment account value (less any applicable market value adjustments), plus the value of the Transit Account, plus the sum of all monthly deductions made to date (fixed expense charges, cost of insurance charges, deductions for each rider, additional benefit or flat extra charge), plus all premium tax deducted, plus any surrender charges made.

The refund under both the right to return and the Total Customer Satisfaction Guarantee will not apply if this policy has been issued in lieu of a previous policy or as a result of exercising an option contained in a previous policy.

See our TCS pamphlet for all the details on our Total Costumer Satisfaction Guarantee and the way to proceed when returning a policy.